Terms of Service

Terms of Service For Our Mentorship Programs

Our promise to you:

We agree to provide you (the Client) with full access to our training and group coaching program, "Science Media Relations Coaching Program" (henceforth referred to as the Program). You will have access to the online training portal of the Program for the life of the Suzanne Taylor Public Relations company (the Company). You will also have access to the live coaching calls for a period of six weeks from the start of the Program.

Provision of service:

The provision of service of the Science Media Relations Coaching Program is subject to change. Suzanne Taylor Public Relations reserves the right to amend, alter, add to or take away from the online training materials, group call schedule and support provisions at any time.

To ensure a high-quality service for both you and other clients in the Program, feedback on your media relations strategy and content creation is limited to a typical single use via the determined process. We are committed to providing all participants with a positive experience. Thus, the Company may, at its sole discretion, limit, suspend, or terminate your participation in any of its Programs, including live, recorded, social media-based or digital, without refund or forgiveness of remaining payments if:

- you become disruptive, abusive or difficult to work with, or

- you impair the participation of our instructors or participants in our program(s).

Privacy & Confidentiality:

We respect your privacy and must insist that you respect the privacy of fellow Program participants.

We respect your confidential and proprietary information ideas, plans and trade secrets (collectively, “Confidential Information”) and must insist that you respect the same rights of fellow Program participants and of the Company.

Thus, you agree:

- Client data shall at all times remain the property of the Client or its licensors, except to the extent Suzanne Taylor Public Relations has direct obligations under data protection laws. The Client shall ensure (and is exclusively responsible for) the accuracy, quality, integrity, and legality of the client data and that its use (including use in connection with any of our Programs) complies with all applicable laws and Intellectual Property Rights. If the Company becomes aware of any allegation that client data may not comply with the acceptable use policy, the Company shall have the right to permanently delete client data that is suspected of being in breach of any of the foregoing from any of the Programs and/or disclose client data to law enforcement authorities (in each case without the need to consult the Client). Where reasonably practicable and lawful, the Company shall notify the Client before taking such action. Within 60 days of the end of the provision of a Program (or any part), unless otherwise set out in the contract or subsequently agreed in writing, the Client hereby instructs that the Company shall securely dispose of such client data processed in relation to the Program (or any part) which have ended except to the extent that any applicable law requires the Company to store such client data.

- Suzanne Taylor Public Relations shall maintain the confidentiality of the client data and shall not without the prior written consent of the Client or in accordance with the contract, disclose or copy the client data other than as necessary for the performance of the Program or its express rights and obligations under the contract. Suzanne Taylor Public Relations shall implement technical and organizational security measures in accordance with relevant laws. The Company undertakes to disclose the client data only to those of its officers, employees, agents, contractors, and direct and indirect subcontractors to whom, and to the extent to which, such disclosure is necessary for the purposes contemplated under the contract or as otherwise reasonably necessary for the provision or receipt of the Program, and shall be responsible to the Client for any acts or omissions of any of the persons referred to. The provisions of this clause shall not apply to information which: is or comes into the public domain through no fault of the Company, its officers, employees, agents, or contractors; is independently developed by the Company (or any of its Affiliates or any person on its or their behalf), without access to or use of such information; or the Client is required by law, by court or governmental or regulatory order to be disclosed, that above clauses shall not apply to protected data. This clause shall survive the termination or expiry of the Contract for a period of 10 years. Any client data is protected data; the Company shall ensure that such client data may be disclosed or used only to the extent that such disclosure or use does not conflict with any obligations for the Company under applicable data protection laws.

- You agree that all originals and any copies of the Confidential Information remain the property of the Company. You shall reproduce all copyright and other proprietary notices, if any, in the same form that they appear on all the materials provided by us, on all permitted copies of the Confidential Information made by you. You agree to return all originals and copies of all Confidential Information in your possession or control to us at its request.

While you are free to discuss your individual results from our Programs and training, you must keep the experiences, training, financial agreements, contractual agreements and statements, oral or written, of the program and all other participants in the strictest of confidence, as will we.

Disclaimer of Liability

The information and training provided by Suzanne Taylor Public Relations is for information purposes only. All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the site. In consideration of the Company, you acknowledge and agree that, to the fullest extent permitted by law, the Company and our staff, coaches and contractors do not:

- Accept any responsibility or liability for any regulations, laws or rules broken by you or your company with respect to your use of our Program, advice or activity. You acknowledge that it is your responsibility to verify the legality of any and all operations and activities undertaken by you;

- Accept any responsibility or liability for any suspensions or rejections of any advertising platform recommended by the Company. Any suspensions by said advertising platform do not negate or affect our refund policy. You accept it is your responsibility to read, understand and follow any and all advertising guidelines laid down by any and all online platforms;

- Accept any responsibility for any loss, injury, damages or claims incurred by you during or following your participation in our programs or training.

Terms of Sale

We are only able to help committed people. Therefore, you hereby ratify your understanding that, because the Program involves a set of one-on-one coaching sessions and because there is a large cost to Suzanne Taylor Public Relations when onboarding new clients, all Program sales are final and non-refundable and that there is no cooling-off period. You hereby also agree that a change of mind or personal circumstances after the sale has been made is not a valid justification for a refund unless the terms of the money-back guarantee have also been met. You agree that you have had ample time to make an educated decision about working with the Company. You also agree that you do not have any disabilities or impairments that would prevent you from completing the Program. This does not affect your statutory rights.

- Our money-back guarantee policy is as follows: You are entitled to a refund of the Program fees paid to Suzanne Taylor Public Relations within 30 days of purchase by sending a request for refund to the Company. Any other expenses outside of the course fees paid to Suzanne Taylor Public Relations incurred by your organization, including any paid media budget, are not covered.

- Our VAT number is: ATU75048967

- Entire Agreement: This Agreement is the final, complete and exclusive agreement of the parties. No modification of or amendment to this agreement shall be effective unless in writing and signed by each of the parties.

- Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Austria without regard to its conflicts of law provisions.

Complaints Procedure

We at Suzanne Taylor Public Relations are committed to providing a high-quality service to all our clients. We are very keen to hear of any situations where we have fallen short of your expectations so that we can continue to improve our standards and the quality of service we provide to all our clients.

While we rarely receive complaints about our services, we believe is important for any quality-focused business to have a published Complaints Policy, and we encourage anyone who has been dissatisfied with our service in any way to let us know so that we can continue to improve.

Below is our complaints procedure:

If you have any cause to complain about us or any of our staff and your complaint in any way relates to our provision of services, then you agree in the first instance to put your complaint in writing to Suzanne Taylor Public Relations, and you agree not to publish (or cause the publication of) your complaint any more widely whether orally to third persons, in writing to third persons or to the world at large through the use of the internet. We will investigate your complaint and give our considered response to it within seven days of your complaint being received.

License

All intellectual property rights in or arising out of or in connection with the Suzanne Taylor Public Relations website, Programs and Suzanne Taylor Public Relations Materials will be owned by Suzanne Taylor Public Relations solely.

- Suzanne Taylor Public Relations hereby grants the Client with a revocable, non-exclusive, royalty-free license to use Suzanne Taylor Public Relations intellectual property for the duration of a Program the client has purchased. You may not reproduce, republish, distribute, assign, sublicense, retransmit, sell, or prepare derivative works of the site or content, or resell or make our services available to others. All rights in and to the site, service and our content not expressly granted in this agreement remain in us or in our licensors.

- When accessing the site or using the content or service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the service, content and site is at all times governed by and subject to laws regarding intellectual property ownership. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding intellectual property ownership and use, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any content you provide or transmit, or that is provided or transmitted using your user name. The burden of proving that any content does not violate any laws or third party rights rests solely with you.

If you use the site or our service in a manner that exceeds the scope of this license or breaches any relevant agreement, your license shall terminate immediately.